This Privacy Policy explains what personal information 365win collects when you use the platform, how we use and protect it, who we may share it with, and what rights you have over your own data. We have written this in plain language so it is easy to follow — not just a wall of legal text.
By registering an account on 365win, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not register or continue using the platform.
365win operates an online gaming platform for adult players in Pakistan, covering sports betting, live casino, slot games and related services. In providing these services, we necessarily collect and process certain personal information about the people who register and use the platform.
This Privacy Policy applies to all personal data collected through the 365win website, mobile app and any related services. It covers data you provide directly — such as your name and payment details during registration — as well as data generated automatically through your use of the platform, such as betting history and session logs.
We take data privacy seriously. The information you share with 365win is used to run the platform, process your deposits and withdrawals in PKR, verify your identity where required, and improve the experience for players in Pakistan. It is not sold to third parties for advertising or marketing purposes. This policy sets out the full picture in plain terms.
The personal data we collect falls into a few clear categories depending on how you interact with 365win:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID details | Registration & KYC verification |
| Contact Data | Email address, phone number | Registration & account updates |
| Financial Data | JazzCash / Easypaisa wallet reference, bank account details, transaction history in PKR | Deposits & withdrawals |
| Activity Data | Bets placed, games played, session duration, wagering history | Ongoing platform use |
| Technical Data | IP address, device type, browser, operating system, app version | Each platform session |
| Communications | Support chat records, emails, complaint records | When you contact support |
We do not collect sensitive personal data such as biometric information, political opinions, or religious beliefs. We do not collect data from social media accounts unless you explicitly connect them to your 365win account.
Personal data collected by 365win is used only for the purposes described below. We do not use your data for anything outside this list without your explicit consent:
Marketing communications — such as bonus offers or promotional notifications — are only sent where you have opted in to receive them. You can update your communication preferences at any time from within your account settings.
Because 365win processes real-money transactions in PKR, we are required to verify the identity of players before processing withdrawals and in other circumstances where the risk of fraud or financial crime requires it. This process is commonly referred to as KYC — Know Your Customer.
During KYC, we may request:
Identity documents submitted for KYC are processed securely and stored only for as long as necessary to complete verification and meet legal retention requirements. Payment data — including wallet references and bank details — is processed through the relevant payment provider's infrastructure. 365win does not store full card numbers or mobile banking PINs.
All payment transactions on 365win are denominated in PKR. We do not perform currency conversion and we do not share your payment details with unrelated third parties.
365win uses cookies and similar technologies to make the platform work correctly and to improve the experience for players. Cookies are small text files stored on your device when you visit the site or use the app.
We use the following types of cookies:
You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to log in and use the platform. Blocking analytical or performance cookies will not prevent you from using 365win but may mean that some features do not remember your preferences between sessions.
365win does not sell your personal data to third parties. We do not share your information with advertisers, data brokers or unrelated commercial entities. There are, however, limited circumstances in which we share data with trusted third parties to operate the platform:
All third parties with whom we share personal data are required to handle it securely and use it only for the specific purpose for which it was shared.
365win retains personal data only for as long as it is needed for the purpose it was collected, or as required by applicable legal obligations. The following general retention periods apply:
When data is no longer required, it is securely deleted or anonymised so it can no longer be associated with you as an individual.
365win applies a range of technical and organisational measures to keep your personal data secure. These include:
While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also have a role to play — keeping your account password secure, not sharing your login details with others, and contacting support promptly if you believe your account has been accessed without your permission.
365win will never ask for your full password, PIN or mobile banking credentials by email, SMS or chat. If you receive such a request, treat it as a phishing attempt and contact support immediately.
As a player on 365win, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team through the platform or at the email address in the footer:
Request a copy of the personal data 365win holds about you and how it is being used.
Ask us to correct any personal data that is inaccurate or out of date.
Request deletion of your data where it is no longer necessary, subject to legal retention obligations.
Ask us to limit how we use your data in certain circumstances while a query is being resolved.
Receive a structured copy of your data in a commonly used format where technically feasible.
Object to processing of your data for marketing purposes at any time, with immediate effect.
We aim to respond to all data rights requests within 30 days. Where a request is complex or involves a large volume of data, we may extend this by a further 30 days — we will notify you if this applies.
365win is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has registered an account on 365win, please contact support immediately. Any account identified as belonging to an underage user will be closed, data will be deleted in line with our retention policy, and any funds will be returned to the payment source used for deposit.
We rely on account holders to provide accurate date-of-birth information during registration. Where age verification checks flag a concern, the account may be suspended pending documentation that confirms the user is 18 or above.
365win may update this Privacy Policy from time to time to reflect changes in the platform, our data practices or applicable legal requirements. When material changes are made, we will notify active account holders through a notice on the platform or via the contact details associated with their account.
The date at the top of this page reflects the most recent update. We encourage you to review this page periodically. Continued use of the platform after notification of changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy, want to exercise a data right, or need to raise a concern about how your personal information has been handled, please get in touch with the 365win support team. You can reach us through the support section of the platform or by emailing us directly.
Data & Privacy enquiries: [email protected] — include "Privacy Request" in your subject line for faster routing to the right team.
These are the core commitments behind how 365win handles the personal data of every player on the platform.
Every connection between your device and 365win is protected by HTTPS/TLS encryption. Your login credentials, payment references and personal details travel securely — not in plain text across the open internet.
365win does not sell player data to third parties, data brokers or advertisers. Your information is used to run your account and process your PKR transactions — nothing else. That is the full extent of commercial use.
Deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer are processed through each provider's secure infrastructure. 365win does not store full card numbers, mobile PINs or banking passwords.
Identity verification is required before withdrawals and in fraud-prevention scenarios. Documents you submit are processed securely, stored only as long as legally required, and never shared beyond the verification process.
Access, correct, restrict or request deletion of your personal data at any time by contacting support. Marketing preferences can be updated from within your account settings without needing to speak to anyone.
365win does not collect data from minors and takes age verification seriously. Any account identified as belonging to a person under 18 is closed immediately and personal data is deleted in line with our retention policy.
Now that you know how we protect your data, join 365win and get started with cricket betting, live casino and slot games — all processed securely in PKR, straight from your phone.